FARO
®
Laser Scanner Manual
152
Chapter 13: Technical Support
Chapter 13: Technical Support
FARO Technologies, Inc. is committed to providing the best technical support
to our customers. Our Service Policy is detailed in
Industrial Service Policy on
page 162 this manual. If you have any problem using one of our products,
please follow these steps before contacting our Technical Support Team:
• Be sure to read the relevant sections of the documentation to find the help
you need.
• Visit the FARO Customer Care area on the Web at www.faro.com to search
our technical support database. This is available 24 hours a day 7 days a
week.
• Document the problem you are experiencing. Be as specific as you can.
The more information you have, the easier the issue will be to solve.
• If you still cannot resolve your issue, have your device’s serial number
available
before calling.
• E-Mails or Faxes sent outside regular working hours usually are answered
before 12:00 p.m. the next working day. Should our staff be on other calls,
please leave a voice mail message; calls are always returned within 24
hours. Please remember to leave a detailed description of your question
and your device's serial number. Do not forget to include your name, fax
number, telephone number and extension so we can reach you promptly.
North America Support Hours (Monday through Friday)
8:00 a.m. to 7:00 p.m. Eastern Standard
Time (EST)
e-Mail: support@faro.com
Phone: +1 800 736 2771, +1 407 333
3182 (Worldwide)
Mexico: 866-874-1154
Fax: +1 407-562-5294
Europe Support Hours (Monday through Friday)
8:00 a.m. to 5:00 p.m. Central European
Standard Time (CET)
e-Mail: support.emea@faro.com
Phone: +800 3276 7378, +49 7150 9797-
400 (Worldwide)
Fax: +800 3276 1737, +49 7150 9797-
9400 (Worldwide)
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