194 8 Problem Solving
8 Problem Solving
8.1 Identifying Your Problem
Problem Solving Procedure
If a problem occurs with the scanner, follow the following procedure and remedy the
problem:
If the problem could not be resolved with this procedure, contact our Customer Support
Center.
It is an image quality problem.
A problem occurred.
"8.3 Hardware Problems (P. 199)"
Is it an image quality problem?
"8.4 Image Quality Problems (P. 203)"
Did it occur while using one of the scanner’s features?
It occurred while using one of the scanner’s features.
"8.5 Scanner Feature Problems (P. 205)"
Refer to "A.5 Notes and Restrictions (P. 234)" in Appendix.
Check the usage restrictions.
Is it a network-related problem?
It is a network-related problem.
Is an error code displayed on the control panel?
An error code is displayed.
"8.7 Error Codes (P. 208)"
"8.6 Network-related Problems (P. 206)"
"8.2 Clearing Document Jams (P. 195)"
It is a document jam.
It is a problem other than a document jam.
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