Diagnostics 5-1
5
Diagnostics
This chapter provides information on the following diagnostic aids:
• Online diagnostics and utilities
• Offline diagnostics and utilities
• Procedure for booting the system from the support tape
For detailed information on the diagnostic subsystems and utilities, refer to the most current editions of the
Offline Diagnostics Environment User’s Guide (HP part number 5962-3648)
Online Diagnostics and Utilities
There are two Hewlett-Packard Online Diagnostic methods available:
• Support Tools Manager
• SYSDIAG
Using the Support Tools Manager
The Support Tools Manager (STM) is a platform for online support tools currently available for HP9000
Series 700 and 800 machines.
Upon startup, you connect to a local or remote system. STM displays a map of the hardware configuration.
You use this system map to select one or more devices, then run the desired tool (such as a verifier,
exerciser, or expert tool) on the selected device(s). Results are displayed on the system map.
STM was first introduced in 1991 and was significantly enhanced in 1995 with HP-UX 10.10. Further
enhancements were introduced in 1996 with HP-UX 10.20. More tools will be added to STM in future
releases.
From your user login, you can access the Support Tools Manager while in a terminal window. If you are
using HP VUE as your interface, you can also access the Support Tools Manager through sys_admin
directory.
Three interfaces are available with the Support Tools Manager:
Note
Beginning with HP-UX 10.10, the Support Tools Manager replaced SupportWave as the primary diag-
nostic tool.
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