HP 3000 9x9KS - Powertrust UPS Online Error Messages; Troubleshooting System Hardware Faults

3-10 Troubleshooting
PowerTrust UPS Online Error Messages
When you see online error messages concerning the PowerTrust UPS, do the following steps.
1. Ensure that the PowerTrust Unit configuration is correct.
2. Ensure that you are using a supported PowerTrust UPS.
3. Make sure the RS-232 cable is the one intended for the UPS connection to the system. The UPS
cable has a special pin configuration, and is labelled "UPS" at one end. A regular RS-232 cable will
not work with the UPS.
4. Make sure the cable is properly connected.
For more detailed information about PowerTrust UPS error messages displayed by HP-UX and MPE/iX,
refer to the appropriate PowerTrust documentation.
Troubleshooting System Hardware Faults
The Faults listed in Table 3-7 occur before the operating system is launched. This is during the power-up
selftests and system initialization processes. For a detailed description of the Chassis display codes, refer to
Chapter 4.
Table 3-7. System Hardware Troubleshooting
symptom Cause Action
Chassis code 1xyy
(x=Processor Memory bus
slot number)
CPU, TLB, Cache, or
Coprocessor
a. Replace Processor Card indicated by x.
b. Replace System Card.
c. If the problem persists, call the Response Center.
Chassis code 2xyy
(x=Processor Memory bus
slot number)
Cache errors. a. Replace Processor Card indicated by x.
b. Replace System Card.
c. If the problem persists, call the Response Center.
Chassis code 3xyy
(x=Processor Memory bus
slot number)
Processor Dependent
Hardware (PDH)
errors.
a. Replace System Card.
b. If the problem persists, call the Response Center.
Chassis code 4xyy
(x=Processor Memory bus
slot number)
Late Selftests errors a. Replace Processor Card indicated by x.
b. Replace System Card.
c. If the problem persists, call the Response Center.
Chassis code 5xyz
(x=Processor Memory bus
slot number y=System Bus
Number)
Bus Transactions
errors
a. Replace PCA indicated by x and y.
b. Replace System Card.
c. If the problem persists, call the Response Center.
Chassis code 7xxx Memory Subsystem
Fault
a. Refer to Table 3-9 for fault definition and action.
b. Reference Chapter 4 (Error codes) for more detail.
c. If the problem persists, call the Response Center.
Chassis code 8xxx I/O Device Fault a. Check graphics configuration.
b. Replace Core I/O PCA.
c. Replace System board.
d. If the problem persists, call the Response Center.