System Diagnostics and
Troubleshooting
123
1782—Disk Controller Failure Hard drive circuitry error. 1. Run Computer Setup (F10 Setup).
2. Clear CMOS.
3. Check cable seating/jumper settings.
4. Run hard drive diagnostics.
5. Disconnect additional drives.
6. Run the Drive Protection System test, if available.
7. Replace the hard drive.
8. Replace the system board.
1790—Disk 0 Error The drive is not installed correctly or has
failed.
1. Make sure that any jumpers are set correctly, and
that power and drive cables are connected, both to
the drive and the system board.
2. Verify that the cables are the correct cables for your
computer model.
If this message persists, you might need service for your
workstation.
1791—Disk 1 Error The drive is not installed correctly or has
failed.
1. Make sure that any jumpers are set correctly, and
that power and drive cables are connected, both to
the drive and the system board.
2. Verify that the cables are the correct cables for your
computer model.
If this message persists, you might need service for your
workstation.
1792—Secondary Disk
Controller Failure
Hard drive circuitry error. 1. Run Computer Setup (F10 Setup).
2. Clear CMOS.
3. Check cable seating/jumper settings.
4. Run hard drive diagnostics.
5. Disconnect additional drives.
6. Run the Drive Protection System test, if available.
7. Replace the hard drive.
1793—Secondary Controller or
Disk Failure
Hard drive circuitry error. 1. Run Computer Setup (F10 Setup).
2. Clear CMOS.
3. Check cable seating/jumper settings.
4. Run hard drive diagnostics.
5. Disconnect additional drives.
6. Run the Drive Protection System test, if available.
7. Replace the hard drive.
1794—Inaccessible devices
attached to primary IDE
controller
Devices attached to the primary IDE
controller are inaccessible while the
SATA controller is set to “Replace
Primary IDE Controller” in Setup.
1. Run Computer Setup (F10 Setup).
2. Select Storage > Storage Options and set
SATA controller to Add as Separate Controller.
1800—Temperature Alert Internal temperature exceeds
specification.
1. Check that workstation air vents are not blocked
and cooling fan is running.
2. Verify processor speed selection.
3. Replace the processor.
4. Replace the system board.
1801—Microcode Patch Error Processor not supported by ROM BIOS. Upgrade BIOS to proper version.
1802—Processor Not
Supported
The system board does not support the
processor.
Replace the processor with a compatible one.
1803—BIOS Update Needed
for Processor
This BIOS revision does not support the
installed processor.
Install the latest BIOS located at
http://www.hp.com
.
Invalid Electronic Serial Number Electronic serial number has become
corrupted.
Run Computer Setup. If Setup already has data in the
field or will not allow the serial number to be entered,
download from http://www.hp.com
and run
SP5572.EXE (SNZERO.EXE).
Run Computer Setup and try to enter serial number
under Security, System ID, then save changes.
Table 5-18 POST Error Messages (continued)
Screen Message Probable Cause Recommended Action
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