2Service
106 Keysight 53210A/53220A/53230A Assembly Level Service Guide
To provide repair information
If you are shipping the instrument to an Keysight Technologies office for service or
repair, call your nearest Keysight Technologies Sales Office to make
arrangements. Then tag and package the Keysight 53210A/53220A/53230A
Counter for shipment.
Note there is an Express Repair/Performance Calibration Service for USA
customers if downtime is critical. You can receive your repaired counter via
overnight shipment. Just call 800-403-0801 and ask for Express Repair/
Performance Calibration Service. When your counter is repaired, it will be
returned via overnight shipment at no extra charge.
1 Write the following information on a tag:
– Owner’s name and address
– Instrument model number
– Complete serial number
– Description of service required or failure indications
2 Attach the tag to the instrument.
3 Pack the instrument.
If you have the original packaging materials, refer to the following section titled
“To pack in the original packaging materials.” If the original packaging materials
are not available, you can order new materials through an Keysight Technologies
Sales Office. The new materials are identical to those used by the factory when
packaging the instrument. If you want to use commercially available materials,
refer to the section titled “To pack in commercially available materials” on
page 107.
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