Lenovo System x3650 M5 - Monitor and Video Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Theservergoesdirectlytothe
POSTEventViewerwhenitis
turnedon.
1.CorrectanyerrorsthatareindicatedbytheLCDsysteminformationdisplay
panel(ifavailable).
2.Makesurethattheserversupportsallthemicroprocessorsandthatthe
microprocessorsmatchinspeedandcachesize.Toviewthemicroprocessor
information,runtheSetupUtilityandselectSystemInformation➙System
Summary➙ProcessorDetails.
3.(Trainedtechnicianonly)Makesurethatmicroprocessor1isseatedcorrectly.
4.(Trainedtechnicianonly)Removemicroprocessor2andrestarttheserver.
5.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.(Trainedtechnicianonly)Microprocessor
b.(Trainedtechnicianonly)Systemboard
Monitorandvideoproblems
Somemonitorshavetheirownself-tests.Ifyoususpectaproblemwithyourmonitor,seethedocumentation
thatcomeswiththemonitorforinstructionsfortestingandadjustingthemonitor.Ifyoucannotdiagnose
theproblem,callforservice.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Testingthemonitor.
1.Makesurethatthemonitorcablesarefirmlyconnected.
2.Tryusingadifferentmonitorontheserver,ortryusingthemonitorthatisbeing
testedonadifferentserver.
3.Runthediagnosticprograms.Ifthemonitorpassesthediagnosticprograms,
theproblemmightbeavideodevicedriver.
4.(Trainedtechnicianonly)Replacethesystemboard.
Thescreenisblank.
1.IftheserverisattachedtoaKVMswitch,bypasstheKVMswitchtoeliminateit
asapossiblecauseoftheproblem:connectthemonitorcabledirectlytothe
correctconnectorontherearoftheserver.
2.TheIMM2remotepresencefunctionisdisabledifyouinstallanoptionalvideo
adapter.TousetheIMM2remotepresencefunction,removetheoptionalvideo
adapter.
3.Iftheserverinstalledwiththegraphicaladapterswhileturningontheserver,
thelogodisplaysonthescreenafterapproximately3minutes.Thisisnormal
operationwhilethesystemloads.
4.Makesurethat:
•Theserveristurnedon.Ifthereisnopowertotheserver,see“Power
problems”onpage93.
90LenovoSystemx3650M5InstallationandServiceGuide