Lenovo System x3650 M5 - Power Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Anoptionaldevicethatwas
justinstalleddoesnotwork.
1.Makesurethat:
•Thedeviceisdesignedfortheserver(seehttp://www.lenovo.com/
serverproven/).
•Youfollowedtheinstallationinstructionsthatcamewiththedeviceandthe
deviceisinstalledcorrectly.
•Youhavenotloosenedanyotherinstalleddevicesorcables.
•YouupdatedtheconfigurationinformationintheSetupUtility.Whenever
memoryoranyotherdeviceischanged,youmustupdatetheconfiguration.
2.Reseatthedevicethatyoujustinstalled.
3.Replacethedevicethatyoujustinstalled.
Anoptionaldevicethatworked
previouslydoesnotworknow.
1.Makesurethatallofthecableconnectionsforthedevicearesecure.
2.Ifthedevicecomeswithtestinstructions,usethoseinstructionstotestthe
device.
3.IfthefailingdeviceisaSAS/SATAdevice,makesurethat:
•ThecablesforallexternalSASandSATAdevicesareconnectedcorrectly.
•ThelastdeviceineachSASandSATAchain,ortheendoftheSASand
SATAcable,isterminatedcorrectly.
•AnyexternalSASandSATAdeviceisturnedon.Youmustturnonanexternal
SASandSATAdevicebeforeyouturnontheserver.
4.Reseatthefailingdevice.
5.Replacethefailingdevice.
Powerproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Thepower-controlbuttondoes
notwork,andtheresetbutton
doesnotwork(theserverdoes
notstart).
Note:Thepower-control
buttonwillnotfunctionuntil
approximately5to10seconds
aftertheserverhasbeen
connectedtopower.
1.Makesurethatthepower-controlbuttonisworkingcorrectly:
a.Disconnecttheserverpowercords.
b.Reconnectthepowercords.
c.(Trainedtechnicianonly)Reseattheoperatorinformationpanelcable,and
thenrepeatstepsaandb.
•(Trainedtechnicianonly)Iftheserverstarts,reseattheoperatorinformation
panel.Iftheproblemremains,replacetheoperatorinformationpanel.
•Iftheserverdoesnotstart,bypassthepower-controlbuttonbyusing
theforcepower-onjumper(see“System-boardswitches,jumpers,and
buttons”onpage34
).Iftheserverstarts,reseattheoperatorinformation
panel.Iftheproblemremains,replacetheoperatorinformationpanel.
Chapter3.Troubleshooting93