Lenovo System x3650 M5 - Undocumented Problems; Service Bulletins

Manyconfigurationproblemsarecausedbyloosepowerorsignalcablesorincorrectlyseated
adapters.Youmightbeabletosolvetheproblembyturningofftheserver,reconnecting
cables,reseatingadapters,andturningtheserverbackon.Forinformationaboutperforming
thecheckoutprocedure,see“Aboutthecheckoutprocedure”onpage72
.Forinformation
aboutconfiguringtheserver,seeChapter2“Configurationinformationandinstructions”on
page49
.
Step6.Seecontrollerandmanagementsoftwaredocumentation.
Iftheproblemisassociatedwithaspecificfunction(forexample,ifaRAIDharddiskdriveis
markedofflineintheRAIDarray),seethedocumentationfortheassociatedcontrollerand
managementorcontrollingsoftwaretoverifythatthecontrolleriscorrectlyconfigured.
ProblemdeterminationinformationisavailableformanydevicessuchasRAIDandnetwork
adapters.
Forproblemswithoperatingsystems,software,ordevices,gotohttp://www.lenovo.com/support.
Step7.CheckfortroubleshootingproceduresandRETAINtips.
TroubleshootingproceduresandRETAINtipsdocumentknownproblemsandsuggestedsolutions.
TosearchfortroubleshootingproceduresandRETAINtips,gotohttp://www.lenovo.com/support.
Step8.Usethetroubleshootingtables.
See“Troubleshootingbysymptom”onpage83
tofindasolutiontoaproblemthathasidentifiable
symptoms.
Asingleproblemmightcausemultiplesymptoms.Followthetroubleshootingprocedureforthe
mostobvioussymptom.Ifthatproceduredoesnotdiagnosetheproblem,usetheprocedurefor
anothersymptom,ifpossible.
Iftheproblemremains,contactanapprovedwarrantyserviceproviderforassistancewith
additionalproblemdeterminationandpossiblehardwarereplacement.Toopenanonlineservice
request,gotohttp://www.ibm.com/support/entry/portal/Open_service_request.Bepreparedto
provideinformationaboutanyerrorcodesandcollecteddata.
Undocumentedproblems
Ifyouhavecompletedthediagnosticprocedureandtheproblemremains,theproblemmightnothavebeen
previouslyidentified.Afteryouhaveverifiedthatallcodeisatthelatestlevel,allhardwareandsoftware
configurationsarevalid,andnolightpathdiagnosticsLEDsorlogentriesindicateahardwarecomponent
failure,contactanapprovedwarrantyserviceproviderforassistance.
Toopenanonlineservicerequest,gotohttp://www.ibm.com/support/entry/portal/Open_service_request.
Bepreparedtoprovideinformationaboutanyerrorcodesandcollecteddataandtheproblemdetermination
proceduresthatyouhaveused.
Servicebulletins
Lenovocontinuallyupdatesthesupportwebsitewiththelatesttipsandtechniquesthatyoucanusetosolve
problemthatyoumighthavewiththeSystemx3650M5server.
TofindservicebulletinsthatareavailablefortheSystemx3650M5server,goto
http://www.lenovo.com/supportandsearchfor8871,andretain.
Chapter3.Troubleshooting71