Lenovo System x3650 M5 - Checkout Procedure; About the Checkout Procedure; Performing the Checkout Procedure

Checkoutprocedure
Thecheckoutprocedureisthesequenceoftasksthatyoushouldfollowtodiagnoseaproblemintheserver.
Aboutthecheckoutprocedure
Beforeyouperformthecheckoutprocedurefordiagnosinghardwareproblems,reviewthefollowing
information.
•Readthesafetyinformationthatbeginsonpage“Safety”onpagev.
•DynamicSystemAnalysis(DSA)providestheprimarymethodsoftestingthemajorcomponentsofthe
server,suchasthesystemboard,Ethernetcontroller,keyboard,mouse(pointingdevice),serialports,and
harddiskdrives.Youcanalsousethemtotestsomeexternaldevices.Ifyouarenotsurewhethera
problemiscausedbythehardwareorbythesoftware,youcanusethediagnosticprogramstoconfirm
thatthehardwareisworkingcorrectly.
•WhenyourunDSA,asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,
correctthecauseofthefirsterrormessage.Theothererrormessagesusuallywillnotoccurthenext
timeyourunDSA.
Important:IfmultipleerrorcodesorLCDsysteminformationdisplaypanel(ifavailable)indicatea
microprocessorerror,theerrormightbeinthemicroprocessororinthemicroprocessorsocket.See
“Microprocessorproblems”onpage89
forinformationaboutdiagnosingmicroprocessorproblems.
•BeforeyourunDSA,youmustdeterminewhetherthefailingserverispartofasharedharddiskdrive
cluster(twoormoreserverssharingexternalstoragedevices).Ifitispartofacluster,youcanrunall
diagnosticprogramsexcepttheonesthattestthestorageunit(thatis,aharddiskdriveinthestorage
unit)orthestorageadapterthatisattachedtothestorageunit.Thefailingservermightbepartofa
clusterifanyofthefollowingconditionsistrue:
–Youhaveidentifiedthefailingserveraspartofacluster(twoormoreserverssharingexternalstorage
devices).
–Oneormoreexternalstorageunitsareattachedtothefailingserverandatleastoneoftheattached
storageunitsisalsoattachedtoanotherserverorunidentifiabledevice.
–Oneormoreserversarelocatednearthefailingserver.
Important:Iftheserverispartofasharedharddiskdrivecluster,runonetestatatime.Donotrun
anysuiteoftests,suchas“quick”or“normal”tests,becausethismightenabletheharddiskdrive
diagnostictests.
•IftheserverishaltedandaPOSTerrorcodeisdisplayed,seeAppendixB“UEFI/POSTdiagnostic
codes”onpage1127
.Iftheserverishaltedandnoerrormessageisdisplayed,see“Troubleshootingby
symptom”onpage83
and“Solvingundeterminedproblems”onpage106.
•Forinformationaboutpower-supplyproblems,see“Solvingpowerproblems”onpage103,“Power
problems”onpage93,and“Power-supplyLEDs”onpage75.
•Forintermittentproblems,checktheeventlog;see“Eventlogs”onpage78
andAppendixC“DSA
diagnostictestresults”onpage1151.
Performingthecheckoutprocedure
Usethisinformationtoperformthecheckoutprocedure.
Toperformthecheckoutprocedure,completethefollowingsteps:
Step1.Istheserverpartofacluster?
72LenovoSystemx3650M5InstallationandServiceGuide