Lenovo System x3650 M5 - Diagnostic Tools

•No:Gotostep2.
•Yes:Shutdownallfailingserversthatarerelatedtothecluster.Gotostep2.
Step2.Completethefollowingsteps:
a.CheckthepowersupplyLEDs(see“Power-supplyLEDs”onpage75).
b.Turnofftheserverandallexternaldevices.
c.Checkallinternalandexternaldevicesforcompatibilityathttp://www.lenovo.com/
serverproven/.
d.Checkallcablesandpowercords.
e.Setalldisplaycontrolstothemiddlepositions.
f.Turnonallexternaldevices.
g.Turnontheserver.Iftheserverdoesnotstart,see“Troubleshootingbysymptom”onpage83.
h.Checkthesystem-errorLEDontheoperatorinformationpanel.Ifitislit,checktheLCDsystem
informationdisplaypanel(ifavailable,see“LCDsysteminformationdisplaypanel”onpage21).
i.Checkforthefollowingresults:
•SuccessfulcompletionofPOST(see“POST”onpage80formoreinformation)
•Successfulcompletionofstartup,whichisindicatedbyareadabledisplayofthe
operating-systemdesktop
Step3.Isthereareadableimageonthemonitorscreen?
•No:Findthefailuresymptomin“Troubleshootingbysymptom”onpage83;ifnecessary,see
“Solvingundeterminedproblems”onpage106.
•Yes:RunDSA(see“RunningtheDSAPrebootdiagnosticprograms”onpage82
).
–IfDSAreportsanerror,followtheinstructionsinAppendixC“DSAdiagnostictestresults”
onpage1151.
–IfDSAdoesnotreportanerrorbutyoustillsuspectaproblem,see“Solvingundetermined
problems”onpage106.
Diagnostictools
Thesectionintroducesavailabletoolstohelpyoudiagnoseandsolvehardware-relatedproblems.
•LCDsysteminformationdisplaypanel(availableonsomemodels)
UseLCDsysteminformationdisplaypaneltodiagnosesystemerrorsquickly.
•Eventlogs
Theeventlogslisttheerrorcodesandmessagesthataregeneratedwhenanerrorisdetectedforthe
subsystemsIMM2,POST,DSA,andtheserverbaseboardmanagementcontroller.See“Eventlogs”on
page78formoreinformation.
•IntegratedmanagementmoduleII(IMM2)
TheIMM2combinesserviceprocessorfunctions,videocontroller,andremotepresenceandblue-screen
capturefeaturesinasinglechip.TheIMMprovidesadvancedservice-processorcontrol,monitoring,
andalertingfunction.Ifanenvironmentalconditionexceedsathresholdorifasystemcomponentfails,
theIMMlightsLEDstohelpyoudiagnosetheproblem,recordstheerrorintheIMMeventlog,and
alertsyoutotheproblem.Optionally,theIMMalsoprovidesavirtualpresencecapabilityforremote
servermanagementcapabilities.TheIMMprovidesremoteservermanagementthroughthefollowing
industry-standardinterfaces:
–IntelligentPlatformManagementProtocol(IPMI)version2.0
Chapter3.Troubleshooting73