Lenovo System x3650 M5 - Network Connection Problems; Optional-Device Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
d.(Trainedtechnicianonly)Systemboard.
Wrongcharactersappearon
thescreen.
1.Ifthewronglanguageisdisplayed,updatetheserverfirmwaretothelatestlevel
(see“Updatingthefirmware”onpage49)withthecorrectlanguage.
2.Reseatthemonitorcable.
3.Replacethecomponentslistedinstep2oneatatime,intheordershown,
restartingtheservereachtime:
a.Monitorcable
b.Videoadapter(ifoneisinstalled)
c.Monitor
d.(Trainedtechnicianonly)Systemboard.
Networkconnectionproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Unabletowaketheserver
usingtheWakeonLANfeature.
1.IfyouareusingtheML2networkadapterandtheserverisconnectedtothe
networkusingslot3connector,checkthesystem-errorlogorIMM2system
eventlog(see“Eventlogs”onpage78),makesure:
a.FAN1andFAN2arerunninginstandbymodeifML2adapterisinstalled..
b.Theroomtemperatureisnottoohigh(see“Serverfeaturesand
specifications”onpage6).
c.Theairventsarenotblocked.
d.Theairbaffleisinstalledsecurely.
2.ReseattheML2networkadapter(see“Removinganadapter”onpage192and
“Replacinganadapter”onpage196).
3.Turnofftheserveranddisconnectitfromthepowersource;then,wait10
secondsbeforerestartingtheserver.
4.Iftheproblemstillremains,replacethedual-portnetworkadapter.
LoginfailedbyusingLDAP
accountwithSSLenabled.
1.Makesurethelicensekeyisvalid.
2.Generateanewlicensekeyandloginagain.
Optional-deviceproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
92LenovoSystemx3650M5InstallationandServiceGuide