Lenovo System x3650 M5 - Intermittent Problems; Keyboard, Mouse, or USB-Device Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Ifanoptionalembedded
hypervisorflashdeviceisnot
listedintheexpectedboot
order,doesnotappearinthe
listofbootdevices,orasimilar
problemhasoccurred.
1.Makesurethattheoptionalembeddedhypervisorflashdeviceisselectedon
thebootmanager<F12>SelectBootDeviceatstartup.
2.Makesurethattheembeddedhypervisorflashdeviceisseatedintheconnector
correctly(see“RemovingaUSBembeddedhypervisorflashdevice”onpage
253and“ReplacingaUSBembeddedhypervisorflashdevice”onpage254).
3.Seethedocumentationthatcomeswiththeoptionalembeddedhypervisor
flashdeviceforsetupandconfigurationinformation.
4.Makesurethatothersoftwareworksontheserver.
Intermittentproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Aproblemoccursonly
occasionallyandisdifficultto
diagnose.
1.Makesurethat:
•Allcablesandcordsareconnectedsecurelytotherearoftheserverand
attacheddevices.
•Whentheserveristurnedon,airisflowingfromthefangrille.Ifthereis
noairflow,thefanisnotworking.Thiscancausetheservertooverheat
andshutdown.
2.Checkthesystem-errorlogorIMMeventlogs(see“Eventlogs”onpage78).
Theserverresets(restarts)
occasionally.
1.IftheresetoccursduringPOSTandthePOSTwatchdogtimerisenabled(click
SystemSettings➙Recovery➙SystemRecovery➙POSTWatchdogTimer
intheSetupUtilitytoseethePOSTwatchdogsetting),makesurethatsufficient
timeisallowedinthewatchdogtimeoutvalue(POSTWatchdogTimer).Ifthe
servercontinuestoresetduringPOST,seeAppendixB“UEFI/POSTdiagnostic
codes”onpage1127
andAppendixC“DSAdiagnostictestresults”onpage
1151.
2.Ifneitherconditionapplies,checkthesystem-errorlogorIMMsystem-event
log(see“Eventlogs”onpage78
).
Keyboard,mouse,orUSB-deviceproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
Chapter3.Troubleshooting87