Lenovo System x3650 M5 - Serverguide Problems; Software Problems

ServerGuideproblems
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
TheServerGuideSetupand
InstallationCDwillnotstart.
1.MakesurethattheserversupportstheServerGuideprogramandhasa
startable(bootable)CDorDVDdrive.
2.Ifthestartup(boot)sequencesettingshavebeenchanged,makesurethatthe
CDorDVDdriveisfirstinthestartupsequence.
3.IfmorethanoneCDorDVDdriveisinstalled,makesurethatonlyonedriveis
setastheprimarydrive.StarttheCDfromtheprimarydrive.
TheMegaRAIDStorage
Managerprogramcannot
viewallinstalleddrives,orthe
operatingsystemcannotbe
installed.
1.Makesurethattheharddiskdriveisconnectedcorrectly.
2.MakesurethattheSAS/SATAharddiskdrivecablesaresecurelyconnected.
Theoperating-system
installationprogram
continuouslyloops.
Makemorespaceavailableontheharddisk.
TheServerGuideprogramwill
notstarttheoperating-system
CD.
Makesurethattheoperating-systemCDissupportedbytheServerGuide
program.Foralistofsupportedoperating-systemversions,goto
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE,click
thelinkforyourServerGuideversion,andscrolldowntothelistofsupported
MicrosoftWindowsoperatingsystems.
Theoperatingsystemcannot
beinstalled;theoptionisnot
available.
Makesurethattheserversupportstheoperatingsystem.Ifitdoes,eithernological
driveisdefined(SCSIRAIDservers),ortheServerGuideSystemPartitionisnot
present.RuntheServerGuideprogramandmakesurethatsetupiscomplete.
Softwareproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•Gotothesupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,tips,
andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Yoususpectasoftware
problem.
1.Todeterminewhethertheproblemiscausedbythesoftware,makesurethat:
•Theserverhastheminimummemorythatisneededtousethesoftware.For
memoryrequirements,seetheinformationthatcomeswiththesoftware.
Ifyouhavejustinstalledanadapterormemory,theservermighthavea
memory-addressconflict.
•Thesoftwareisdesignedtooperateontheserver.
•Othersoftwareworksontheserver.
•Thesoftwareworksonanotherserver.
2.Ifyoureceivedanyerrormessageswhenusingthesoftware,seetheinformation
thatcomeswiththesoftwareforadescriptionofthemessagesandsuggested
solutionstotheproblem.
3.Contactthesoftwarevendor.
102LenovoSystemx3650M5InstallationandServiceGuide