A
User’s Guide 199
AProduct Support
BEFORE YOU CONTACT McAfee Software for tech nical support, loc ate
yourself n ear the compu ter with McAfee Office installed and verify the
information lis ted below :
• Have you sent in your product registration card?
• Version of McAfee Office
• Customer number if registered
• Model name of hard disk (interna l or external)
• Version of system software
•Amountofmemory(RAM)
• Extra cards, boar ds or monitors
• Name and version of conflicting software
• EXA CT error message as on screen
• What steps w ere per formed prior to receiving error mes sage?
• A complete descript ion of the problem
Customer service
To order products or obtain product information, contact the McAfee
Customer Care department at (972) 308-9960 or write to the following address:
Network Associates
3965 Freedom Circle
Santa Clara, CA 95054
U.S.A.
If you need further assistanc e or have specific questions about our prod ucts,
send your questions via email to the appropriate a ddress below :
• For general question s about ordering software: mcafeestore@beyond.com
• For help i n d ownloading software: mcafeedownloadhelp@beyond.com
• For a s tatus o n an existing order: m cafeeorderstatus@beyond.com
• To inquire about a pro motion: mcafeepromotions@beyond.com
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