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Appendix C - Troubleshooting Tips
Pinch Valve error: <Valve Error Details> See Operation
Manual.
• Confirm that the SAS is properly installed into the
Pinch Valves. Refer to the "If an Error Occurs During
or After Priming" section in the "Troubleshooting"
Appendix.
• Valve Error Details will be one of the following phrases:
• waste valve failed.
• patient valve failed.
• both valves failed.
• both valves open simultaneously.
• tubing absent from waste valve.
• tubing absent from patient valve.
• tubing absent from both valves.
• patient valve failure, tubing absent from
waste valve.
• waste valve failed, tubing absent from
patient valve.
• If necessary, restart the system. If the message
reappears, record the error message and contact
MEDRAD.
Prime PAS. • The PAS has not been primed and the operation
cannot be completed. Prime the PAS before
proceeding.
Printer error occurred. • Press the OK button and the system should correct the
issue.
• If the message reappears, restart the system.
• If the message persists, record the error message and
contact MEDRAD.
Residual activity is higher than the acceptable
background level. See Operation Manual.
• High residual activity remains from priming the SAS.
• Refer to the "If an Error Occurs During or After
Priming" section in the "Troubleshooting" Appendix.
• Re-prime the SAS.
• If re-priming does not resolve the issue, check for
contamination and replace the SAS.
Saline is low. Please replace. • Replace the Saline Container. Refer to the "Daily
Setup" section.
Saline prime failed. Ensure SAS is properly installed.
replace if necessary.
• Confirm that the SAS is correctly installed. Refer to the
"If an Error Occurs During or After Priming" section in
the "Troubleshooting" Appendix.
• Replace the SAS if necessary.
SAS detected. Press Cancel to use or remove SAS and
press OK.
• The system requires that the vial and SAS be removed
before the Multi-Dose Vial assay information can be
reset.
• The SAS should only be used with a single Multi-Dose
Vial. Change the SAS each time a new Multi-Dose Vial
is installed. Refer to the "Installing the Multi-Dose Vial
and SAS" section of the "Daily Setup" chapter.
•Press CANCEL if the REMOVE button was pressed by
mistake.
<Selected RP> or saline information missing. Enter all
required data.
• Enter all required information. Multi-Dose Vial Lot
Number, Assay (or Reference) Date and Time, Total
Activity, RP Volume, and Saline Volume are all
required. Refer to the "Entering Multi-Dose Vial Assay
Information" and "Entering Saline Data" sections of the
"Daily Setup" chapter.
<Selected RP> prime failed. Check SAS and vial
installation, then reprime.
• Confirm that the SAS is correctly installed. Refer to the
"If an Error Occurs During or After Priming" section in
the "Troubleshooting" Appendix.
• Replace the SAS if necessary.
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