9 Troubleshooting   
9-10 
400000910001
Test  result  error: 
Absorbance  of  …  too 
low 
Reagent  not  stable  or 
something  wrong  with  the 
sample 
Rerun  the  test,  or  rerun  after  the  reagent  or  sample  is 
replaced. Check whether the optical module is wrong. 
400000920001
Test  result  error: 
Absorbance  of  …  too 
high 
Reagent  not  stable  or 
something  wrong  with  the 
sample 
Rerun  the  test,  or  rerun  after  the  reagent  or  sample  is 
replaced. Check whether the optical module is wrong. 
400000930001
Test  result  error: 
Reagent blank of … too 
low 
Reagent  left  open  for  too 
long, or expired. 
Rerun the test after replacing the reagent. 
400000940001
Test  result  error: 
Reagent blank of … too 
high 
Reagent  left  open  for  too 
long, or expired. 
Rerun the test after replacing the reagent. 
400000950001
Test  result  error:  R2 
blank of … too low 
Reagent  left  open  for  too 
long, or expired. 
Rerun the test after replacing the reagent. 
400000960001
Test  result  error:  R2 
blank of … too high 
Reagent  left  open  for  too 
long, or expired. 
Rerun the test after replacing the reagent. 
400000970001
Test result error: Sample 
blank of … too low 
Something  wrong  with  the 
sample 
After  confirming  the  sample  is  normal,  rerun  the  test. 
Check whether the optical module is wrong. 
400000980001
Test result error: Sample 
blank of … too high 
Something  wrong  with  the 
sample 
Rerun sample dilution. Check whether the optical module 
is wrong. 
400000990001
Test  result  error: 
Substrate  of  … 
exhausted 
Substrate exhausted 
Check whether the  test parameter configuration is ok.  If 
not, rerun the calibration after changing the parameters.Or 
rerun  the  test  after  dilutionIt  is  possible  that  carryover 
might exsit. Set the carryover in the operating software. 
400001000001
Test  result  error: 
Abnormal  prozone 
check of …   
Antigen excess. Sample too 
much  or  sample 
concentration too high 
Check if the  test parameter configuration is ok.If wrong, 
rerun  the  calibration  after  changing  the  parameters.Or 
rerun  the  test  after  dilutionIt  is  possible  that  carryover 
might exsit. Set the carryover in the operating software. 
400001010001
Test  result  error: 
Calibration  parameter 
of … calculation failed 
Calibration  parameter 
calculation error 
Replace  the  reagent  and  calibrators.  Confirm  the 
calibrators  and  calibration  rule.  Recalibrate.If  the  error 
remains, check the optical system.