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ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES
IP Phone UI
1. After answering a filtered call, press the Transfer key.
2. Enter the Executive’s phone or extension number and press the Transfer key. The phone will recog-
nize the Executive’s number and will change the transfer scenario into an Executive-Assistant Call
Push scenario (i.e. the phone will enter in the FAC for the BroadSoft Executive-Assistant Call Push
feature and automatically dial the FAC call). The FAC call will be answered and the filtered call will be
released if the push is successful.
NOTE: If the push is unsuccessful, press the respective Line key (corresponding to the filtered call) to
retrieve the filtered call.
To Perform a Semi-Attended Transfer of a Filtered Call to the Executive
Use the following procedure to perform a semi-attended transfer of a filtered call to the Executive:
IP Phone UI
1. After answering a filtered call, press the Transfer key.
2. Enter the Executive’s phone or extension number and press the Dial key.
3. When the call is in the ringing state, press the Transfer key. The phone will recognize the Executive’s
number and will change the transfer scenario into an Executive-Assistant Call Push scenario (i.e. the
phone will enter in the FAC for the BroadSoft Executive-Assistant Call Push feature and automatically
dial the FAC call). The FAC call will be answered and the filtered call will be released if the push is
successful.
NOTE: If the push is unsuccessful, press the respective Line key (corresponding to the filtered call) to
retrieve the filtered call.
To Perform a Consultative Transfer of a Filtered Call to the Executive
Use the following procedure to perform a consultative transfer of a filtered call to the Executive:
IP Phone UI
1. After answering a filtered call, press the Transfer key.
2. Enter the Executive’s phone or extension number and press the Dial key.
3. When the call is answered by the Executive press the Transfer key. The call will be transferred
normally and the filtered call will be released.
To Activate Call Forwarding of Filtered Calls
Use the following procedure to activate call forwarding of filtered calls:
Mitel Web UI
1. Click on Basic Settings-> Account Configuration.
2. Place a checkmark in the “ Enabled” box beside the “ Divert” option under “Forward Filtering ”.
3. Enter the phone number you wish to forward incoming filtered calls to in the “ Divert to Number” field.
4. Click Save Settings.
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