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ADDITIONAL FEATURES BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES
3. Press the navigation key to enter the Filtering menu for the respective Executive.
4. Press the Change key.
5. Press the Next key to toggle the Filtering option from ON to OFF.
6. Press the Set key.
7. Press the Done key. An X will be displayed beside the Executive indicating Executive Call Filtering is
to be deactivated.
8. Press the Done key again.
9. Press the Confirm key to apply the changes and return to the idle screen.
NOTE:
a. The LED corresponding to the “ Filter” key will be lit if Executive Call Filtering is activated for any
associated Executive. The LED will turn off if Executive Call Filtering is deactivated for all asso-
ciated Executives.
b. If Call Forward is enabled for filtered calls, the LED for the Filter key will be turned off.
To Answer a Filtered Call
Use the following procedure to answer a filtered call:
IP Phone UI
1. Lift the handset or press the Speaker/Headset key if the phone has no active calls
or
Press the corresponding Line key if on an active call.
To Ignore a Filtered Call
Use the following procedure to ignore a filtered call:
IP Phone UI
1. Press the Goodbye key if the phone has no active calls or Press the Goodbye key if on an active call
and the Goodbye Key Cancels Incoming Call feature is enabled or Press and hold the Ignore key until
the call is successfully ignored if on an active call and the Goodbye Key Cancels Incoming Call feature
is disabled.
To Push a Filtered Call Back to the Executive
Use the following procedure to push a filtered call back to the Executive:
IP Phone UI
1. After answering a filtered call, press the Transfer key twice. The phone will enter in the FAC for the
BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call. The FAC call will
be answered and the filtered call will be released if the push is successful
NOTE: If the push is unsuccessful, press the respective Line key (corresponding to the filtered call) to
retrieve the filtered call.
To Perform a Blind Transfer of a Filtered Call to the Executive
Use the following procedure to perform a blind transfer of a filtered call to the Executive:
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