NEC SL1100 - Page 58

• If an ACD Agent places an ACD call on hold to answer an incoming non-ACD call (Trunk or Station),
when the non-ACD call is terminated, the system will offer another ACD call to the Agent. If the
second ACD call is not desired, it is recommended to go into break or wrap mode before finishing
the non-ACD call.
Default Settings
None
System Availability
Terminals
All Terminals
Required Component(s)
ACD Software License (SL-SYS-INACD-LIC (2001))
CPU Card (with MEMDB and PZ-VM21)
InMail Compact Flash
SL-VM-ADVANCE LIC (1015) (For Delay Announcements using InMail)
Required Software
None
Related Features
Direct Inward Dialing (DID)
InMail
Music on Hold
Night Service
Voice Mail Integration (Analog)
Guide to Feature Programming
Program Num-
ber
Program Name Default
11-13-01 Service Code Setup (for ACD) - ACD LogIn/Log Out (for
KTS)
Assign for multiline terminals and single line telephones.
*
5
11-13-02 Service Code Setup (for ACD) - ACD Log Out (for SLT)
Assign for single line telephones.
655
SL1100 ISSUE 2.0
1-46
Automatic Call Distribution (ACD)
A