Nortel CallPilot - Viewing Event Logs

32 Chapter 4 Using Windows online diagnostic tools
•
nbtstat on "The nbtstat command" (page 40)
•
netstat on "The netstat command" (page 41)
These utilities help you to verify network connectivity. They help you to
thoroughly test the network interface and isolate any configuration problems.
Network connectivity is essential to CallPilot operation.
chkdsk utility
The chkdsk utility checks a specified disk on the server and displays a
status report. It is an online utility, but it reduces system performance while
it is running.
Viewing event logs
When the server startup cycle is complete, and if the CallPilot server
has been configured (refer to the Installation and Configuration Task List
(NN44200-306), messages in dialog boxes on the monitor indicate that
CallPilot is ready to accept calls.
If one or more messages appears on the monitor, the message may contain
information about an event, or a fault may have occurred. To determine
what happened, you can use the following:
•
operating system Event Viewer on the 703t server
• CallPilot Event Browser or Alarm Monitor in CallPilot Manager
Note: The Event Browser and Alarm Monitor include online Help for
events, which may help you to resolve the problem. If you cannot log
on to the CallPilot system using a web browser due to server problems,
then use the Event Viewer.
Types of event logs
Three types of event logs are available from the Event Viewer, as follows:
Log type Description
System Logs events by Windows components, including RRAS
or other Windows services.
Security Logs security events, such as logons, logoffs and
illegal access. This option is available only to users
with Administrative access.
Applications Logs events by application, such as database file
errors.
Nortel CallPilot
703t Server Maintenance and Diagnostics
NN44200-702 01.03 Standard
5.0 3 April 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.