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Contents
Chapter 1 How to get help 11
Chapter 2 About this guide 13
Maintenance and diagnostics overview 13
Chapter 3 Troubleshooting your CallPilot system 17
Overview 17
Interpreting front panel LEDs 18
Interpreting rear panel LEDs 22
Interpreting internal LEDs 23
Interpreting POST diagnostics 24
SCSI controller diagnostics 26
RAID controller diagnostics 27
What to do when the server fails to boot into service 27
Chapter 4 Using Windows online diagnostic tools 31
Overview 31
Viewing event logs 32
Using TCP/IP diagnostic tools 35
Using the chkdsk utility 42
Chapter 5 Using serial port diagnostic tools 45
Overview 45
Shutting down services 45
Conducting TSTSERIO tests 47
Conducting TSTSERIO tests with the loopback plug 49
Restarting services 49
Chapter 6 Using CallPilot Manager to monitor hardware 51
Understanding fault management 51
Alarm Monitor 53
Event Browser 55
Channel and Multimedia Monitors 57
The Maintenance page 57
Viewing component states 60
Starting and stopping components 62
Nortel CallPilot
703t Server Maintenance and Diagnostics
NN44200-702 01.03 Standard
5.0 3 April 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
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