Alarm Monitor 53
Detecting hardware problems
Typically, you first become aware of a hardware problem when an alarm is
raised. All hardware faults produce an alarm (or series of alarms, depending
on the problem) in the Alarm Monitor. Other indications of a hardware
problem include the following:
•
user complaints
• call processing difficulties, such as busy signals, static, dropped calls,
connection problems, and cross talk (hearing other conversations)
•
system administrator logon difficulties
•
alert icons on the Maintenance screen
Alarm Monitor
Use the Alarm Monitor to investigate one or more raised alarms.
About alarms
Alarms are warnings generated by events. Alarms communicate the same
information as events. However, alarms are reported in the Alarm Monitor
instead of the Event Browser, and are managed differently than events:
• Alarms appear in the Alarm Monitor only for Minor, Major, and Critical
events (not Infor mation events). All events can be reported in the Event
Browser (depending on filtering criteria defined in the Event Browser).
•
The first time an event occurs, it generates an alarm that appears in
the Alarm Monitor. If the same event continues to occur, a new alarm
is not generated. Instead, the time and date assigned to the original
generated alarm is updated.
•
Alarms can be cleared from the Alarm Monitor, but the event that
generated the alarm is not cleared from the event log or the Event
Browser.
Each alarm in the Alarm Monitor has Help text that often provides a solution
to the problem. If the solution is not apparent, use the Event Browser or the
Maintenance screen to further investigate the problem.
To investigate using the Alarm Monitor
Step Action
1
Run CallPilot Manager and log in.
2
In CallPilot Manager, click System → Alarm Monitor.
Result: The Alarm Monitor window appears.
Nortel CallPilot
703t Server Maintenance and Diagnostics
NN44200-702 01.03 Standard
5.0 3 April 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.
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