The Maintenance page 57
Channel and Multimedia Monitors
The Channel Monitor shows the status of call channels. The call channels
are the connections between the server and the switch that carry the call
signals to CallPilot.
The Multimedia Monitor shows the status of multimedia channels. The
multimedia channels are the DSP ports that process the calls. They are the
voice, fax, and speech recognition channels.
Disabling call channels
If you must take the CallPilot system out of service to perform software
or hardware maintenance, Nortel recommends that you disable all call
channels first. There are two ways to disable the call channels:
•
Courtesy stop the channels (preferred method).
When you courtesy stop call channels, CallPilot waits until the channels
are no longer active before disabling them, instead of suddenly
terminating active calls.
• Stop the channels.
When you stop channels, you suddenly disable them and terminate
all active calls.
The Maintenance page
Use the Maintenance page in CallPilot Manager to do the following:
•
Obtain general information about components.
• View component states.
•
Start and stop components.
•
Run integrated diagnostic tests.
• View the results of the last diagnostic test run against a component.
What the Maintenance page provides
The Maintenance page identifies the server platform and switch connectivity
type. It also provides a tree that, when expanded, lists the physical and
logical hardware components down the left side of the screen. To list the
server hardware components, click the plus sign (+) at the top of the tree. To
list the subcomponents for each component, click the plus sign (+) beside
the component.
Note: The components that are listed on the Maintenance page are
based on the CallPilot server type and the switch that is connected to
CallPilot. The examples in this chapter are for illustration purposes and
may not appear exactly the same on your system.
Nortel CallPilot
703t Server Maintenance and Diagnostics
NN44200-702 01.03 Standard
5.0 3 April 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
.
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