Nortel CallPilot - Page 76

76 Chapter 7 Using CallPilot system utilities
•
express messaging activity (messages composed and sent, or left in
a mailbox)
•
the number of messages played or not played at the beginning, middle,
and end of a session
• messages and personal distribution lists restored into a mailbox
•
the last change to the MWI (turned on or off, or untouched)
This session infor mation allows an administrator or technician to study
the state of a user’s mailbox and the MWI, and to use that information to
follow up on any user complaints. For example, a user may report that
the MWI was on, but no voice messages were in the mailbox when the
user logged on. The session information can tell the administrator why the
MWI was turned on.
To access the session trace tool
From the Windows desktop, click Start → Programs → CallPilot → System
Utilities → Session Trace Tool.
Result: The MCE Session Trace window appears.
To find a session
Step Action
1
From the Session Type drop-down menu, choose the type of session.
To display a list of all session types, select All Session Types.
2
Enter as much information in the search criter ia boxes to identify
the session you want to view. To display a list of all users for the
selected Session Type, leave the search criteria boxes blank.
3 Click Search to initiate the search.
a. If you did not enter any user information, a list of users matching
the Session Type appears at the bottom of the window. To select
a user from the list, double-click the user name to display session
type information.
b. If you selected All Session Types for a user, the session type
information appears to the right of the window.
4
Double-click the session type to display the session information.
Result: The Session Type information appears at the bottom of
the window. The following example shows Call Answering session
type information.
Nortel CallPilot
703t Server Maintenance and Diagnostics
NN44200-702 01.03 Standard
5.0 3 April 2007
Copyright © 2007, Nortel Networks Nortel Networks Confidential
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