Orbotech SPTS Xactix e1 Series - Breakdowns and Repairs; What to Do in Case of a Problem; Contacting Customer Support

Manual Version e1-4.3.0.ae-R3. Page
115
9 Breakdowns and repairs
9.1 What to do in case of a problem.
Should your Xactix e1 system not be operating correctly and after a thorough review of the
maintenance section you determine that the system needs repair, please contact SPTS customer
support for assistance and detailed instructions that may be needed for ordering spare parts and their
installation.
9.2 Contacting Customer Support
Primary Contact
SPTS
Ringland Way
Newport NP18 2TA, UK
Phone: +44 1633652400
Secondary Contact
SPTS Technologies
7377 William Avenue
Allentown, PA 18106
Phone: +1 610-336-0314
When contacting SPTS for support, have the following information ready:
• The SPTS system serial number
• The component part number or drawing number, if available
• An accurate description of the problem or symptoms
A serial number label imprinted with the SPTS name is affixed to the rear of the e1 Module Chassis and
the remote unit. The serial number label on the remote unit also displays the electrical requirements.