Appendix C
A-83
7.4 Factory Service
If Polysonics determines that the problem cannot be resolved over the phone, the entire
unit should be returned to Polysonics' service department or arrangements made for
Polysonics field service (Section 7.5).
The Polysonics Service Department should be contacted before returning an instrument for
repair. The service department issues an RMA number which must be placed on the
outside of the shipping box in order for the receiving dock to accept the shipment.
A letter should be included with the instrument fully explaining the symptoms of the
failure as well as details regarding the application in which the unit was being operated
(type of fluid, pipe size, pipe material, fluid velocity, temperature, etc.). This letter is
required for all units including those returned for warranty repairs. Service cannot be
adequately performed until this written information is received.
To ship an instrument to Polysonics:
1. Ensure that the instrument is well packed (in its original shipping box, if available).
2. Include the letter of explanation.
3. Write the RMA number on the outside of the shipping box.
4. Send the unit freight-paid to one of the following service centers:
North American Service Center (USA
)
Peek Measurement, Inc.
10335 Landsbury, Suite 300
Houston, Texas 77099-3407 USA
Telephone: (713) 879-3700
Facsimile: (713) 498-7721
European Service Centre (UK)
Peek Measurement, Ltd.
King's Worthy
Winchester, Hampshire SO23 7QA UK
Telephone: (01962) 883200
Facsimile: (01962) 885530
Peek Measurement pays the return freight if the unit is under warranty. All repairs are
made in accordance with the Peek Measurement limited warranty (Section 7.6).
7.5 Field Service
Field service is available and is recommended in some instances. All field service calls are to
be scheduled in advance and paid for by the customer. Contact Peek Measurement for rates.
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