ProSoft Technology PLX51-PBM User Manual

PLX51-PBM Support, Service & Warranty
PROFIBUS DPV0/DPV1 Master or Slave to EtherNet/IP™ or Modbus® Gateway User Manual
ProSoft Technology, Inc. Page 196 of 196
12 Support, Service & Warranty
12.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and effective
support possible. Before calling, please gather the following information to assist in
expediting this process:
 Product Version Number
 System architecture
 Network details
If the issue is hardware related, we will also need information regarding:
 Module configuration and associated ladder files, if any
 Module operation and any unusual behavior
 Configuration/Debug status information
 LED patterns
 Details about the interfaced serial, Ethernet or Fieldbus devices
NOTE: For technical support calls within the United States, ProSoft’s 24/7 after-hours phone support is
available for urgent plant-down issues.
North America (Corporate Location)
Europe / Middle East / Africa Regional Office
Phone: +1.661.716.5100
info@prosoft-technology.com
Languages spoken: English, Spanish
REGIONAL TECH SUPPORT
support@prosoft-technology.com
Phone: +33.(0)5.34.36.87.20
france@prosoft-technology.com
Languages spoken: French, English
REGIONAL TECH SUPPORT
support.emea@prosoft-technology.com
Latin America Regional Office
Asia Pacific Regional Office
Phone: +52.222.264.1814
latinam@prosoft-technology.com
Languages spoken: Spanish, English
REGIONAL TECH SUPPORT
support.la@prosoft-technology.com
Phone: +60.3.2247.1898
asiapc@prosoft-technology.com
Languages spoken: Bahasa, Chinese, English,
Japanese, Korean
REGIONAL TECH SUPPORT
support.ap@prosoft-technology.com
For additional ProSoft Technology contacts in your area, please visit:
https://www.prosoft-technology.com/About-Us/Contact-Us.
12.2 Warranty Information
For complete details regarding ProSoft Technology’s TERMS & CONDITIONS OF
SALE, WARRANTY, SUPPORT, SERVICE AND RETURN MATERIAL
AUTHORIZATION INSTRUCTIONS, please see the documents at: www.prosoft-
technology/legal

ProSoft Technology PLX51-PBM Specifications

General

Brand	ProSoft Technology
Model	PLX51-PBM
Category	Gateway
Language	English