Using the Debug Log
SM 5-43 D023/D025
System
Maintenance
Reference
5.10.4 RECORDING ERRORS MANUALLY
SC errors and jams only are recorded to the debug log automatically. Please instruct the
user to do the following immediately after occurrence to save the debug data for any other
errors that occur while the customer engineer is not on site. Such problems also include a
controller or panel freeze.
You must previously switch on the Save Debug Feature (SP5857-001) and select
the hard disk as the save destination (SP5857-002) if you want to use this feature.
1. Press S (Clear Modes).on the operation panel when the error occurs.
2. On the control panel, enter “01”. Then hold down D for at least 3 seconds until the
machine beeps and then release it. This saves the debug log to the hard disk for later
retrieval with an SD card by the service representatives.
3. Switch the machine off and on to resume operation.
The debug information for the error is saved on the hard disk. This lets the service
representative retrieve it on their next visit by copying it from the HDD to an SD card.
5.10.5 NEW DEBUG LOG CODES
SP5857-015 Copy SD Card-to-SD Card: Any Desired Key
This SP copies the log on an SD card (the file that contains the information written directly
from shared memory) to a log specified by key number. The copy operation is executed in
the log directory of the SD card inserted in the same slot. (This function does not copy from
one slot to another.) Each SD card can hold up to 4 MB of file data. Unique file names are
created for the data during the copy operation to prevent overwriting files of the same name.
This means that log data from more than one machine can be copied onto the same SD
card. This command does not execute if there is no log on the HDD for the name of the
specified key.
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