Message Causes Solutions
Cannot add all of the pages
An unexpected problem
occurred while importing.
The file may be corrupted.
Check the file and try again.
The file is corrupted and a
file import failure occurred.
Delete unnecessary pages before
converting pages to images.
Cannot import all the pages
because an unexpected
error has occurred while
importing the file.
Cannot import the file
The following are possible
causes.
• The file format is not
PowerPoint.
• The file is corrupted.
• A password is set on it.
Check the PowerPoint file
and then try again.
• The file is not in PPT
format. For instance,
the file extension of a
text file was changed
to .ppt.
• A password is specified
for the PPT file.
• The PPT file is
corrupted.
Open the PPT file on a computer to
make sure that no password is set to
the file, and then try to import the file
again.
Cannot save
Try again after checking the
USB memory mount, the free
space and if it has write
authorization.
• No USB flash memory
device is connected.
• The USB flash memory
device has insufficient
free space.
• You do not have
permission to write to
the USB flash memory
device.
• Delete unnecessary data from the
USB flash memory device or
connect a USB memory device
that has sufficient free space.
• Configure the USB flash memory
device properties to allow
information to be written.
9. Troubleshooting
252
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