Message Causes Solutions
Cannot import the contact
list
Check the contents of the
file.
The last allowed character
of a column and the first of
the next column must be
separated with a tab
character.
• The number of items in the
host whiteboard is
incorrect.
• Each item in the host
whiteboard does not meet
the required condition.
Correct the content of the contact list
file.
Cannot import. Try again
after checking the file
format.
• The domain name contains
an unusable character.
• The domain name is empty
or contains more than 256
characters.
Correct the content of the domain list
file.
Failed to load the files.
Importing failed because
there is a shared folder(s)
with an incorrect format.
Check the user guide for
information about formats.
The format of the shared
folder(s) list is incorrect.
Create the shared folder(s) list in the
correct format file, and then try
again. For details about correct file
settings, see page 186 "Managing a
Shared Folder List".
Set the character code
format to Unicode little
endian.
The character code format of
text file is not Unicode little
endian.
Configure the character code to
conform to Unicode little endian, and
then try again.
Cannot confirm the
settings. Check that they
are tab delimited.
The settings of the shared folder
are not tab-separated.
Configure the settings of the shared
folder to be tab-separated, and then
try again.
One or more characters
that cannot be used are
included.
The name column, path column,
user column or password
column have one or more
characters that cannot be used.
Modify the character(s), and then try
again. For details about characters
that can be used for each column,
see page 186 "Managing a Shared
Folder List".
Enter within 255
characters.
The number of characters in
name column, user column or
password column exceeds 255
characters.
Enter 255 characters or less in each
column, and then try again.
9. Troubleshooting
270
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