Paper Jam
Frequent Paper Misfeeds
Depending on the cause of the problem, do one of the following:
Cause Solution
Coated or another type of unsupported paper is
loaded in the machine's tray.
Load paper not supported by the machine's
paper tray (Trays 1-2) in the wide LCT or another
paper tray supporting the paper.
The side fences in the paper tray are too close to
each other.
Adjust the side fences to match the paper width.
The paper size/orientation/type is not specified
correctly.
In tray paper settings, specify the size,
orientation, and type of the paper in use.
Too many sheets of paper are loaded in the
paper tray.
When loading paper, do not exceed the limit.
The edges of the sheets are rough. Turn the sheets the other way up or smooth the
edges before loading.
Sheets are curled or wavy. Flatten curls and waviness before loading paper.
The paper has absorbed moisture and bends
easily.
Put unused paper in a bag and seal it to prevent it
from absorbing moisture.
Turn on the anti-condensation heater (tray
heater).
When using thick paper or slippery paper. In [Detailed settings] for the custom paper you
are using, set [Pickup Assist] of 1312: [Main/
Bypass] to [On].
The paper feed sensor is stained with paper dust. Clean the part of the paper feed sensor where the
paper misfeed is detected.
The transfer roller is stained, affecting paper
delivery.
Clean the part of the paper transport roller where
the paper misfeed is detected.
For details about cleaning the paper transport
roller, see Regular Maintenance.
Paper Jam
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