4. Print the image. Has the problem been resolved?
Yes Finished!
No Go to the next step.
5. In [Detailed settings] for the custom paper you are using, select 1321: [Correct Paper
Curl], and then specify "П Curl Correction Level: Large".
6. Print the image. Are the problems of trailing edge remaining and curling resolved?
Yes Finished!
No Go to the next step.
7. Is the paper curled downward?
Yes Cannot be solved by this flow.
No Load the sheets the other way up again, and then repeat Step 3 to 6. If the problem
still persists, contact your service representative.
The Machine Wrongly Detects That the Tray Is Full
Cause:
The edge of the paper is close to the paper height sensor feeler, so if it has side face-up curl, the edge of
the paper may fail to go under the paper height sensor feeler and ride up on the feeler. As a result, even
if the shift tray lowers, the paper height sensor will fail to turn OFF, the lowering time of the shift tray will
end up exceeding 650ms, and the unit will end up detecting it is full.
Occurrence conditions:
• Paper with a width of 191–261 mm (7.6-10.4 inches) is being used.
Solution:
1. Check if the paper width is within the range of 191 mm to 261 mm (7.5 inches to 10.3
inches).
Yes Go to the next step.
No Check for misregistration. Contact your service representative.
High Capacity Stacker
311
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