Ricoh Pro C7500 - When a Message Appears and the Machine Cannot Be Operated

• When duplex printing too much toner is applied to the trailing edge of the paper on the front (Side
1) for a solid-fill image, etc.
• When duplex printing is performed, the trailing edge of the paper on the front (Side 1) has some
areas with insufficient margins (larger magnification).
Solution:
(a) If the width of the margin at the leading/trailing edge can be widened
1. If the paper is not registered as custom paper, register the brand of the paper.
2. In [Detailed settings] for custom paper, select 1239: [Margin] and increase the margin
width by + 0.5 mm.
• 1239-01: Margin: BW/FC/FCS/S: Leading Edge
• 1239-02: Margin: BW/FC/FCS/S: Trailing Edge
• 1239-03: Margin: FCS: Leading Edge: Clear/Special
• 1239-04: Margin: FCS: Leading Edge: White
• 1239-05: Margin: FCS: Leading Edge: Metallic
• 1239-07: Margin: FCS: Trailing Edge: Clear/Special
• 1239-08: Margin: FCS: Trailing Edge: White
• 1239-09: Margin: FCS: Trailing Edge: Metallic
3. Print the image and check if the paper jam has been resolved.
Yes Finished!
No Repeat Step 1 to 2.
If the problem persists even after reaching the upper limit, there is no other solution,
so consider changing the paper.
• Select "Clear/Special" when using Neon Yellow, Neon Pink, or Invisible Red. Select "Metallic"
when using Gold or Silver.
(b) If the width of the margin at the leading/trailing edge cannot be widened
1. Check if it is possible to change the image position.
Yes Go to the next step.
No There is no other solution, so consider changing the paper.
2. If the paper is not registered as custom paper, register the brand of the paper.
Paper Jam
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