4.9 Program fails to start
The footscan 9 software depends on external software components in order to function
correctly. All necessary components are installed automatically during the installation of
the footscan 9 software. In case critical external components are removed afterwards
or become corrupted, the software will not function properly. One such component is
the Microsoft Visual C++ redistributable package, when this software is missing the
program will fail to start. The error message will roughly state the following:
"The program can't start because MSVCP140.dll is missing from your computer.
Try reinstalling the program to fix this problem."
This error means that the Microsoft Visual C++ Redistributable Package is missing or
corrupt, which version is missing can be determined based on the error message:
MSVCP100.dll
the 'Microsoft Visual C++ 2010 Redistributable Package
(x86)' is missing.
MSVCP120.dll
the 'Microsoft Visual C++ 2013 Redistributable Package
(x86)' is missing.
MSVCP140.dll
the 'Microsoft Visual C++ 2015 Redistributable Package
(x86)' is missing.
You can fix this problem by reinstalling the correct 'Microsoft Visual C++ Redistributable
Package (x86)', try to find and download this software for your operating system. After
installing the redistributable package, the footscan 9 software should function
properly.
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