RSscan footscan - Chapter 4 Troubleshooting

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Chapter 4

Troubleshooting

This chapter discusses details about the footscan system that might be relevant to

some users during the installation process. Please refer to this chapter if the installation

does not proceed as described in this document. For unforeseen problems please

contact the rs scan support department at support@rsscan.com.

RS-PRD-00562-016 45

Main Page

Table of Contents3
Introduction6
About Rs Scan7
Products Overview8
Conventions in this Document11
Part 1 Installation Guide12
Chapter 1 General Information13
- Symbols14
- Intended Use16
- Contra-Indications17
- General Safety Information18
- Safety Inspections19
- Care of the Measurement Surface20
- Calibration and Repair21
- European Union (EU) Customer Information22
- Limited Warranty Terms and Conditions23
- Minimum System Requirements24
- Internet Access25
- Software End-User License Agreement26
Chapter 2 Installation29
- Prerequisites30
- Attach the USB Cable to the Device31
- Install the Interface Box32
- Install the Software34
- Database Upgrade37
- Replace the License and Calibration File During Installation38
- Installing the Software on Windows Versions below39
Chapter 3 Your First Measurement40
- Weight Calibration41
- Create a New Subject42
- Create a New Recording43
Chapter 4 Troubleshooting45
- Licensing46
- Configuration File48
- Calibration File50
- Automatic Download of Configuration and Calibration Files Fails52
- Pressure Sensitive Layer (PSL) Replacement53
- Important Files54
- Program Fails to Install55
- Drivers Are Not Working under Windows56
- Program Fails to Start57
- Connection with Device Is Lost58
- Migration from Footscan 8 Gait to Footscan 9 Fails59
Part 2 User Manual60
Chapter 5 Main Window61
Chapter 6 Home Screen63
- Weight Calibration64
- Software Package and Modules65
- License and Hardware Calibration66
- Settings67
Chapter 7 Database Screen73
- List Export Dialog75
Chapter 8 Client Screen77
- Edit Session Dialog79
- Text Export Dialog80
- Custom Web Plugin82
Chapter 9 Record Wizard83
Chapter 10 Analyze Screen88
- Both Feet 3D Scanner92
- Plantar Surface Photo94
- Static95
- Balance96
- Interval Balance98
- Center of Pressure (COP) Per Foot Balance100
- Impulse105
- Zones106
- Probes107
- Load Rate108
- Footprint Size109
- Risk Analysis110
- Gait Ratios Analysis111
- Center of Pressure Graphs114
- Single Foot Timing115
- Full Plate116
- Multi Step117
- Compare: 2D119
- Compare: Impulse120
- Compare: Areas121
Chapter 11 Design Screen - D3D122
- Start Panel123
- Usage124
- Insole Base Layer125
- Insole Top Layer126
- Insole Height127
- Left Foot Correction128
- Right Foot Correction129
- Checkout130
Chapter 12 Design Screen - Phits131
- Start Panel132
- General Info133
- Insole Composition134
- General Corrections135
- Local Stiffness136
- Heel Corrections137
- Meta Corrections138
- Forefoot Corrections139
- Personalization140
Chapter 13 Checkout Screen141
Chapter 14 Orders Screen142
Chapter 15 Report Screen143
Part 3 Migrate from Footscan® 7 or 8 Gait150
Chapter 16 General Information151
Chapter 17 Migration Wizard154
- Migration Start Page155
- Select Import File Page156
- Download Export Tool Page157
- Export Tool Running Page158
- Importing Page159
- Upgrade Plates Page160
- Migration Done Page161
- Upgrade Plate162
Part 4 Appendices165
Chapter 18 System Specifications166
- Entry Level 0.5M Plate167
- Entry Level 1M Plate168
- Entry Level 1M Heavy Duty Plate169
- Entry Level 1.5M Plate170
- Interface Box171
- M Footscan Plate for Interface Box172
- 1M Footscan Plate for Interface Box173
- 2M Footscan Plate for Interface Box174
Chapter 19 Risk Analysis and the Gait Ratios Graphs176
Chapter 20 Declaration of Conformity178
Chapter 21 FDA Declaration of Conformity179

RSscan footscan - Chapter 4 Troubleshooting

Table of Contents