4.10 Connection with device is lost
The communication between the footscan plate and the software is established via a
USB connection. Because the plate sends large amounts of data in real-time to the
software, it might occur that the connection with the device is lost. If this happens
frequently, the following may fix the problem:
Check if the USB connector from the footscan USB device fits correctly into the
USB port. Removing and reinserting the USB connector might be enough to resolve
the problem
Try using a different USB port. Switching from a USB port on the front side of the
computer to the backside (or vice-versa) will more likely use a different internal USB
connection which may be the cause of the problem
When using a USB hub:
Try to use a dedicated USB port directly on the computer
When you need to use a hub, try to connect only one USB device to the hub
An externally powered hub might help in providing a more stable connection
with the USB device
Some USB hubs themselves cause problems. Using a different type of USB hub
might resolve the problem
If the footscan plate continues to experience USB connection problems, the problem
may originate from either your internal USB controller or may indicate a problem with
the footscan plate itself. Contact the rs scan support department at
support@rsscan.com for further assistance.
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