374
15. Troubleshooting
Solving other problems
The following chart lists some trouble conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, contact a service representative.
Other problems include:
• See "Display screen problem" on page 374.
• See "Paper feeding problems" on page 374.
• See "Printing problems" on page 375.
• See "Printing quality problems" on page 378.
• See "Copying problems" on page 383.
• See "Scanning problems" on page 384.
• See "Fax problems (optional)" on page 385.
• See "Operating system problems" on page 386.
14
Display screen problem
15
Paper feeding problems
Condition Suggested solutions
The display screen does
not show anything.
• Adjusts the brightness of the display screen.
• Turn the machine off and then back on. If the
problem persists, please call for service.
Condition Suggested solutions
Paper jams during
printing.
Clear the paper jam (see "Clearing paper jams" on
page 332).
Paper sticks together. • Check the maximum paper capacity of the tray (see
"Print media specifications" on page 393).
• Make sure that you are using the correct type of
paper (see "Print media specifications" on page
393).
• Remove paper from the tray and flex or fan the
paper.
• Humid conditions may cause some paper to stick
together. Try a fresh ream of paper.
Multiple sheets of
paper do not feed.
• Different types of paper may be stacked in the tray.
Load paper of only one type, size, and weight.
• If multiple sheets have caused a paper jam, clear
the paper jam (see "Clearing paper jams" on page
332).
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