361
15. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status
or errors. Refer to the tables below to understand the messages’ and their
meaning, and correct the problem, if necessary.
• You can resolve the error with the guideline from the computer’s
Printing Status program window (see "Using Samsung Printer Status" on
page 279).
• If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call a service representative.
• When you call for service, provide the service representative with the
contents of display message.
• Some messages may not appear on the display depending on the
options or models.
• [error number] indicates the error number.
• [tray type] indicates the tray number.
• [color] indicates the color of toner.
9
Paper Jam-related messages
Message Meaning Suggested solutions
• Original paper jam
inside the scanner
• Original paper jam in
the exit area of
scanner
The loaded original
document has
jammed in document
feeder.
Clear the jam (see "Clearing
original document jams" on
page 351).
• Paper jam at the top
of duplex path
• Paper jam at the
bottom of duplex
path
Paper has jammed
during duplex
printing. This is
applicable only to
machines with this
feature.
Clear the jam (see "Clearing
paper jams" on page 332).
• Paper jam inside of
machine
• Paper jam inside of
machine. Please
remove the paper
Paper has jammed
inside the machine.
Clear the jam (see "Inside the
machine" on page 340).
Paper jam in exit area Paper has jammed in
the paper exit area.
Clear the jam (see "In the exit
area" on page 345).
Paper jam in MP tray Paper has jammed in
the multi-purpose
tray.
Clear the jam (see "Clearing
paper jams" on page 332).
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