Solving other problems
377
15. Troubleshooting
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
The machine cable is
loose or defective.
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and the
machine to another computer that
you know works and try a print job.
Finally, try a new machine cable.
The wrong printer driver
was selected.
Check the application’s printer
selection menu to ensure that your
machine is selected.
The software application
is malfunctioning.
Try printing a job from another
application.
The operating system is
malfunctioning.
Exit Windows and reboot the
computer. Turn the machine off
and back on again.
If you are in a DOS
environment, the font
setting for your machine
may be set incorrectly.
Change the language setting.
Pages print,
but they are
blank.
The toner cartridge is
defective or out of toner.
Redistribute the toner, if necessary.
If necessary, replace the toner
cartridge.
The file may have blank
pages.
Check the file to ensure that it does
not contain blank pages.
Some parts, such as the
controller or the board,
may be defective.
Contact a service representative.
Condition Possible cause Suggested solutions
The machine
does not print
PDF file
correctly.
Some parts of
graphics, text,
or illustrations
are missing.
Incompatibility between
the PDF file and the
Acrobat products.
Printing the PDF file as an image
may enable the file to print. Turn on
Print As Image from the Acrobat
printing options.
It will take longer to print
when you print a PDF file as
an image.
If the PDF file is missing
fonts and/or images/
objects because set on
Interactive mode.
Try printing a job from Printer
Driver.
The print
quality of
photos is not
good. Images
are not clear.
The resolution of the
photo is very low.
Reduce the photo size. If you
increase the photo size in the
software application, the resolution
will be reduced.
Before
printing, the
machine emits
vapor near the
output tray.
Using damp paper can
cause vapor during
printing.
This is not a problem. Just keep
printing. Try a fresh ream of paper.
The machine
does not print
special- sized
paper, such as
billing paper.
Paper size and paper size
setting do not match.
Set the correct paper size in the
Custom Paper List in the Paper tab
in the Printing Preferences (see
"Paper Options" on page 98).
Condition Possible cause Suggested solutions
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