Solving other problems
387
15. Troubleshooting
Refer to the Microsoft Windows User’s Guide that came with your computer
for further information on Windows error messages.
Common Mac problems
Refer to the Mac User’s Guide that came with your computer for further
information on Mac error messages.
Machine information is not displayed
when you click the device in the Devices
and Printers.
Check the Printer properties. Click
the Ports tab.
(Control Panel > Devices and
Printers > Right-click on your
printer icon and select Printer
properties)
If the port is set to File or LPT,
uncheck them and select TCP/IP,
USB, or WSD.
Condition Suggested solutions
Condition Suggested solutions
The machine does not print PDF
files correctly. Some parts of
graphics, text, or illustrations are
missing.
Printing the PDF file as an image may
enable the file to print. Turn on Print As
Image from the Acrobat printing options.
It will take longer to print when you
print a PDF file as an image.
Some letters are not displayed
normally during cover page
printing.
Mac OS cannot create the font while
printing the cover page. The English
alphabet and numbers are displayed
normally on the cover page.
When printing a document in Mac
with Acrobat Reader 6.0 or
higher, colors print incorrectly.
Make sure that the resolution setting in
your machine driver matches the one in
Acrobat Reader.
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