Solving other problems
389
15. Troubleshooting
Problem Possible cause Solution
The PostScript
file cannot be
printed
The PostScript driver may
not be installed correctly.
• Install the PostScript driver.
• Print a configuration page and
verify that the PS version is
available for printing.
• If the problem persists, contact
a service representative.
Limit Check
Error report
prints
The print job was too
complex.
You might need to reduce the
complexity of the page or install
more memory.
A PostScript
error page
prints
The print job may not be
PostScript.
Make sure that the print job is a
PostScript job. Check to see
whether the software application
expected a setup or PostScript
header file to be sent to the
machine.
The optional
tray is not
selected in the
driver
The printer driver has not
been configured to
recognize the optional
tray.
Open the PostScript driver
properties, select the Device
Options tab, and set the tray
option.
When printing a
document in
Mac with
Acrobat Reader
6.0 or higher,
colors print
incorrectly
The resolution setting in
the printer driver may
not be matched with the
one in Acrobat Reader.
Make sure that the resolution
setting in your printer driver
matches the one in Acrobat
Reader.
Problem Possible cause Solution
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