Sartorius Cubis MCE - Page 74

74 Operating Instructions Cubis
®
MCE
Malfunctions
Warning
Message
Fault Cause Remedy Chapter,
page
LEVEL.ERR. The device is not
measuring a weight
value.
The device is not leveled. Level the device. 8.2, 58
LOW The modulation of
the weighing
converter inside the
weighing module is
too low.
− No weighing pan has
been placed on the
balance.
− A previously forgotten
weight was removed
after starting the device.
Insert the weighing pan into
the device and switch the
device off and on again.
ERR 54 An error exists in the
weighing system or in the
device electronics.
Contact Sartorius Service.
CHK.ERR. The internal storage
medium is faulty.
A memory error exists in the
firmware.
Perform a software update. 9.6, 72
If the problem occurs again:
Contact Sartorius Service.
COMM.ERR. The device is not
receiving any weight
values.
No communication exists
between the control unit
and the weighing module.
Wait until the control unit
restores the communication
with the weighing module.
If the problem occurs again:
Contact Sartorius Service.
ELISE.ERR. No communication
with the inclination
sensor.
A memory error exists in the
firmware.
Switch the device off and on
again.
If the problem occurs again:
Contact Sartorius Service.
MOTOR.
ERR.
The device cannot be
leveled.
The device’s incline is too
great or a motorized foot is
defective.
Change the installation site.
If the problem occurs again:
Contact Sartorius Service.
PRT.ERR. The [Print] key is
locked.
The data interface for print
output is set to xBPI mode.
The handshake is active and
not used by the connected
periphery device.
Reset the menu to the
factory settings. Deactivate
the handshake.
If the problem occurs again:
Contact Sartorius Service.
SYS.ERR. The system data is
faulty.
A memory error exists in the
control unit.
Switch the device off and on
again.
If the problem occurs again:
Contact Sartorius Service.