Appendix B Troubleshooting FAQ’s
B1 Communication Issues
I cannot get the Skycut to power on.
• Make sure the power cable is securely plugged into the adaptor.
• Make sure the adaptor light is a steady blue light and it is plugged securely into the Skycut.
• If you still cannot get the Skycut powered on, contact your dealer.
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I cannot get Wi-Fi to work with my Skycut.
• Set the Skycut close to the router when performing the initial setup presented in Section 1.12.2. After
establishing communication, you can test how far the Skycut can be located from your router.
• In SCAL’s Cut Settings window make sure you have selected TCP/IP and entered the same IP
address you selected during setup:
• Make sure your computer is connected to the same router as your Skycut.
• Verify that SCAL is the selected software on the control panel under Set>Sys Information.
• In SCAL, verify that the Baud Rate is set to 115200 under Cutter>Cutter Settings.
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I cannot get USB to work with my Skycut.
• Unplug/replug the USB cable at both the computer and at the Skycut.
• In SCAL’s Cut Settings window make sure you have selected USB under Connection:
• Try a different USB port on your computer.
• Verify that SCAL is the selected software on the control panel under Set>Sys Information.
• In SCAL, verify that the Baud Rate is set to 115200 under Cutter>Cutter Settings.
• Try a different USB cable.
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I had to cancel a cut. Now my Skycut is no longer responding when I click on Cut.
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