14215700-IG, Edition 15.0
May 2020, Original document
363
Troubleshooting
In case of system errors, the following tasks can be part of the troubleshooting:
l Packet capture
l Network Diagnose
l Reading System Information, Logs, Statistics etc.
l Checking synchronization chain for loops
l Checking LAN Sync Performance
l Insufficient Software Assurance Licenses
Note:
For more in depth information and to gain access to the Spectralink training material, you
must attend training and become Spectralink Certified Specialist.
Please visit http://partneraccess.spectralink.com/training/classroom-training for more
information and registration.
Packet Capture
Spectralink Support can request a packet capture of the overall system status.
To make a packet capture from the web based Administration Page of the Spectralink IP-DECT/Vir-
tual IP-DECT Server:
1. Click Status, and then click Packet Capture.
2. On the Packet Capture page, enter the following data:
Field Setting
Packet Capture - Filters
Capture SIP (Optional) If enabled, SIP signalling is captured.
Capture external RTP
(Optional)
If enabled, all voice packages from other endpoints are
captured.
Capture internal RTP (Optional) If enabled, voice data between base stations is captured.
Capture MSF (Optional) If enabled, MSF signalling is captured.
Capture everything (Optional) If enabled, any kind of traffic is captured.
Custom filter (Optional) Enter a custom filter in PCAP filter format to capture
traffic.
Decrypt SIP over TLS
(Optional)
If enabled, a decrypted version of SIP signalling sent
over TLS is captured.
Spectralink IP-DECT Server 200/400/6500 and Virtual IP-DECT Server One Installation and Configuration Guide
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