Tenda AC5 - Page 150

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A.2 FAQ
Q1. I cannot access the web UI of the router after entering 192.168.0.1 or tendawifi.com. What should I do?
A1. Try the following solutions:
 Ensure that the Ethernet cables are properly connected.
 Ensure that you have connected to the wireless network of the router successfully.
 Verify that the IP address of your computer is 192.168.0.X (X: 2-254).
 Clear the cache of your web browser or replace the web browser, and try logging in again.
 Disable the firewall of your computer or replace the computer, and try logging in again.
 Ensure that the IP address 192.168.0.1 is not used by another device in the LAN.
 If the problem persists, restore the factory settings of the router, and try logging in again.
Q2. Which connection type should I choose?
A2. You can determine your internet connection type based on the following table or by consulting your internet
service provider (ISP).
Internet Connection
Means
Common
Internet
Connection
Means
Description
Telephone
line/Ethernet cable
PPPoE
You need to double-click and enter a user
name and password to set up a dial-up connection.
Cable TV
connection/Ethernet
cable
Dynamic IP
Address
You can access the internet after connecting to an
upstream router or a cable TV.
Ethernet
cable/Optical fiber
Static IP Address
You are assigned a static IP address, a subnet mask,
a default gateway address, and DNS server
addresses for accessing the internet.
Q3. I cannot access the internet after configuring internet settings. What should I do?
A3. Try the following solutions:
 Verify if your computer is properly connected to the router.
 For wireless connection, connect wireless devices, such as smart phones to the WiFi of the router
again after configuration.
 Refer to A1 Setting the IP Address of Your Computer and set your computer to Obtain an IP
address automatically.
 Use an Ethernet cable to connect your computer to the router, log in to the web UI of the router,
change the WiFi name and password of the router, and reconnect to the WiFi network.
 Try to clone the MAC Address, log into the web UI of the router again. Ensure that the Connection
Status in the web UI is Connected or Authenticated.