Vertical Summit80 - Page 153

Vertical Summit80 & Summit800
Feature Description and Operation Manual Issue 1.2
142
System
Operation of the CCR Audio Text Tables and Auto Attendant are automatic.
Conditions
1. There are no individual time limits on an Auto Attendant announcement.
2. The external caller may experience ring-back tone before the system answers and play
the System announcement.
3. The System Attendant must ―Save‖ a recording before returning to the on-hook state,
otherwise, the existing recording is used.
4. To record or delete an Auto Attendant message, all of the AA/VM channels must be in
the idle state.
5. The external caller may dial at any time during an Auto Attendant announcement and
must dial prior to the expiration of the CCR Analysis timer.
6. If the external caller dials an invalid selection or station, the system will play the ―Invalid
Entry‖ prompt and allow re-entry. The DISA Retry Counter determines the number of
times the caller may retry entries.
7. If the external caller dials more than a single digit, the call is routed based on the
Station Numbering Plan.
8. Calls answered by an Auto Attendant (CCR) Announcement are interactive DISA calls
and are subject to conditions of a DISA call.
9. The ―*‖ digit is reserved in the Audio/Text Tables to repeat the current or previous Auto
Attendant announcement.
10. The ―#‖ digit is reserved for callers to access their Voice Mailbox remotely.
11. A CCR Announcement may be programmed to disconnect after playing.
12. The Auto Attendant Announcement feature is supported for DISA and DID calls.
13. With the optional second Voice Store Forward Gateway, System announcement
should be recorded in both the main and second gateway. Also, each station and
Line Voice Mailbox should be associated with one of the gateways.
Programming
Keyset Admin.
STATION
VSF Access (PGM 113-Button 2)
CO/IP
CO/IP Ring Assignment (PGM 144)
DID Service Attributes (PGM 145)
STATION GROUPS
Station Groups (PGM 190)
Station Group Attributes (PGM 191)
SYSTEM
DISA Retry Counter (PGM 160-Button 5)
DID/DISA Destination (PGM 167)
CCR Inter-digit Timer (PGM 180-Button 13)
VSF User Record Timer (PGM 181-Button 3)
VSF Valid User Message Timer (PGM 181-Button 4)
TABLES
Customer Call Routing Tables (PGM 228)