Vertical Summit80 & Summit800
Feature Description and Operation Manual Issue 1.2
20
Programming
Keyset Admin.
ACD Group Help (PGM 107-Button 5)
ACD Group (PGM 191)
ACD Supervisor (PGM 191-Button 18)
Web Admin.
SYSTEM ID
&NUMBERING PLAN
Flexible Numbering Plan ACD Help Code
Station Group Assignment ACD Group Type
Station Group Attributes Supervisor
Related Features
Station Groups
Supervisor Help Response
Hardware
2.7.3.4 Agent Id Login/Logout
Description
Stations or 4-digit Agent Ids are assigned as members of an ACD group. A station or Agent ID
can be assigned to a maximum of two (2) ACD groups. Each Agent has a unique 4-digit Agent Id
used to login and logout of active ACD group participation. Agents can login from any station in
the system but only at one station. When an Agent logs in, any active login for the Agent is
terminated and the new login is honored. An Agent may login to two (2) groups at one time,
logging into and out of the primary and secondary group separately.
Operation
Agent iPECS IP & LDP Phones
To assign {LOGIN} or {LOGOUT} buttons:
[TRANS/PGM] + {FLEX} + Login or Logout code + ACD Group Number (optional) +
[HOLD/SAVE]
To Login to a primary group using the Agent Id;
1. Lift the handset or press the [SPEAKER] button,
2. Dial ―581‖, the ACD Agent Primary Login code, or press the Login Flex button,
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged into the ACD group.
To Next Page
Loading...
