Vertical Summit80 - Agent Queued Calls Display

Vertical Summit80 & Summit800
Feature Description and Operation Manual Issue 1.2
25
Programming
Keyset Admin.
NUMBERING PLAN
ACD Agent On/Off Duty (PGM 107-Button 2)
Agent ON/OFF duty in all hunt group (PGM 109-Button 18)
STATION
Auto ACD DND Reason (PGM 113-Button 15)
STATION GROUPS
ACD Group (PGM 191)
ACD DND Wrap-up Timer (PGM 191-Button 20)
Web Admin.
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering Plan ACD Agent On/Off Duty
Flexible Numbering Plan Agent ON/OFF Duty in ALL GRP
STATION DATA
Common Attributes Auto ACD DND
STATION GROUP DATA
Station Group Assignment ACD Group Type
Station Group Attributes Wrap-up Timer
Related Features
 Agent Automatic Wrap-Up
 Auto ACD DND Unavailable Service
 Event Messages
Hardware
2.7.3.6 Agent Queued Calls Display
Description
An Agent can view the queued call status for an ACD group when not on a call, On-duty or Wrap-
up status. In addition, an active Agent can view the queued call status for an ACD group while on
a call using a {Display Call Queue} Flex button. The Call Queue display indicates the ACD
group number, the number of calls in queue and the longest queue time.
Operation
Agent iPECS IP & LDP Phone
To assign a {DISPLAY CALL QUEUE} buttons;
[TRANS/PGM] + {FLEX} + ―575‖ + ACD Group Number + [HOLD/SAVE]
To display ACD Call Queue status when the Agent is idle and on-duty;
1. Lift the handset or press the [SPEAKER] button.
2. Dial ―575‖, the ACD Call Queue status code