Vertical Summit80 - Traffic Analysis, Call Reports

Vertical Summit80 & Summit800
Feature Description and Operation Manual Issue 1.2
261
2.80.2 Traffic Analysis, Call Reports
Description
Call activity statistics are provided in the Hourly Call and Call Summary Reports.
Hourly Call Report
The Hourly Call Report covers hourly-completed call activity for the selected Analysis period. The
report indicates the number of completed calls for each hour during the Analysis period as shown
below.
Site Name : abc co
Report Type : Attendant Traffic Report- Today Peak
Date : 06/05/02 08:35
====================================================================================
Anal Hour
# Calls Completed
15:00
0
…..
0
…..
05:00
211
04:00
543
Totals Calls
754
Operation
System Attendant
To print the Hourly Call Report
1. Press the [TRANS/PGM] button.
2. Dial ―0126‖, the Hourly Call report code.
Conditions
Programming
Keyset Admin.
SYSTEM
RS-232 Port Settings (PGM 174)
Print Port Selections (PGM 175)
Web Admin.
SYSTEM DATA
RS-232 Port Settings
Print Port Selections
Related Features
 SMDR (Station Message Detail Recording)
 ACD Statistics Report
Hardware
 device to capture reports